Under the Consumer Rights Act 2015 Creative Stationery London LTD has a 14-day refund and exchange policy.
To receive your refund or exchange you must contact me within 14 days of receiving your goods that you want to cancel. After I have acknowledged and accepted your return. You then have another 14 days to return the goods to me. Please do not sent goods back before I have acknowledged your return.
I will then refund you within 7 days of receiving the goods back.
• I do not accept returns or cancellations on custom or personalised items, unless the fault is mine. For example I have incorrectly spelt a name.
• If you knew an item was faulty when they bought it – for instance, an item purchased from a second’s sale.
• You damaged an item by trying to repair it yourself or getting someone else to do it.
• Digital downloads
Conditions of return
Buyers are responsible for return postage costs.